I am Not Receiving Acting Pay


What is required

1) One pay stub

Why is this needed:

    • pay stubs are used to show the lender your year to date income total, that your are currently being paid, your income is consistent with each pay and that there are source deductions.

2) Letter of employment

Government of Canada employees, please visit your MyGCPay app for a letter of employment that you can have signed by your manager.

Alternatively, you can access a letter of employment here.

Click here to see a sample Government of Canada employment letter

Why is this needed:

    • the letter of employment is to show the lender that you are:
      • currently employed
      • full-time/part-time, permanent/temporary, hourly/salary, and so on
      • currently not on probation
      • on leave, if applicable
      • in an acting position, if applicable
    • letters of offer, pay stubs and T4 do not show this and with that, a letter of employment is mandatory


As a caution, lenders may request or complete any or all of the following. With that, it may be best to keep these documents on hand just in case.

1) Verbal confirmation with employer

Lenders may call your employer to do a verbal confirmation with employer.

Why is this needed:

    • Many lenders will call the employer from your employer letter to confirm the details of the letter
    • This call will usually take place some time prior to your closing date
    • It is important that the income letter has the most convenient contact information for the person who provided it
    • It is crucial that they employer is able to confirm the details of the letter of employment and that you are not on probation as any discrepancies will affect your mortgage approval

2) Previous year T4 for those with less then one year tenure

If you have been employed by the Government of Canada for less then one year, lenders may ask for a T4 from your previous employer.

What you must know

    • income documents will only be accepted if they are dated within the last 30 days
    • lenders are typically not able to use income from an applicant on probation


Is the date on my past stub within the last 30 days?
Is the date on my letter of employment within the last 30 days?
Is my letter of employment on letterhead?
Does my letter of employment have a contact name and phone number on it?

If you answered YES to all of the above, please send the document
If you answered NO to any of the above, the document will not be accepted by the lender

Click here to return to the purchase checklist

Click here to return to the renewal checklist

Click here to return to the refinance checklist

About Andrew Thake

"My name is Andrew Thake. I’ve been a mortgage broker and agent for over 15 years, and in that time I’ve helped over 2200 happy clients find the right mortgage solution for them and their situation."

Why not make your mortgage experience a comfortable one?

Book an Appointment